Return & Refund Policy

At Ahmad Outlet, we want our customers to have a satisfactory shopping experience. We carefully check products before dispatch, but if you receive a damaged, defective, incorrect, or significantly different product, please contact us as soon as possible.

Eligible Returns

A return request may be considered in cases such as:

  • Wrong product received

  • Damaged product received

  • Manufacturing or product defect

  • Product significantly different from the description

The return request must be reported to Ahmad Outlet as soon as possible after receiving the order.

Return Conditions

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product should be returned with its original packaging where applicable.

  • The customer may be required to provide clear pictures or videos of the issue.

  • The return must be approved by Ahmad Outlet before sending the product back.

Products that have been used, washed, damaged after delivery, altered, or returned without prior approval may not be accepted.

Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene considerations, clearance/sale conditions, or other specific product terms.

If a product has special return conditions, those conditions will be communicated at the time of purchase.

Refunds

If a return is approved and a refund is applicable, the refund process will begin after the returned product has been received and inspected.

Refunds may be issued according to the payment method and circumstances of the order.

For Cash on Delivery orders, customers may be asked to provide appropriate payment details for processing an approved refund.

Exchange

Where applicable, Ahmad Outlet may offer an exchange instead of a refund, depending on product availability.

Return Shipping

Return shipping arrangements may depend on the reason for the return. Customers should contact Ahmad Outlet before sending any product back.

Order Cancellation

Customers should contact us as soon as possible if they wish to cancel an order.

Once an order has been dispatched, cancellation may no longer be possible.

Contact Us

For any return, exchange, refund, or order-related issue, please contact Ahmad Outlet through our customer support channel.

WhatsApp: 0306 6544000